Posted Tuesday, Aug. 25, 2009, at 6:40 PM ET
During a town hall meeting for State Department workers last month, an employee named Jim Finkle asked Hillary Clinton a very important question: "Can you please let the staff use an alternative Web browser called Firefox?" The room erupted in cheers. Finkle explained that he'd previously worked at the National Geospatial Intelligence Agency, where everyone enjoyed Firefox. "So I don't understand why State can't use it," he said. "It's a much safer program."
You don't have to know Jim Finkle or anyone else at the State Department to recognize their pain. Millions of workers around the world are in the same straits: They've heard about the joys of Firefox, the wonders of Google Docs, or any number of other great programs or Web sites that might improve how they work. Indeed, they use these apps at home all the time, and they love them. But at work they're stymied by the IT department, that class of interoffice Brahmins that decides, ridiculously and capriciously, how people should work.
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*Posted by Shelby. "The landscape of innovation and productivity is changing so quickly! How can businesses create systems that provide space for new ideas and more effective strategies, while protecting their investments in hardware, software, and staff time?"